Engaging in Difficult Conversations: Discussing What Matters Most

Webinar Overview:

There are certain conversations we all dread, such as delivering bad news, discussing sensitive subjects, confronting unprofessional behavior, or revealing unfavorable performance reviews. Regardless of the topic, difficult conversations occur at all levels of an organization. While it may be tempting to ignore the problems or delay the conversation, disregarding critical issues only creates additional problems and conflict – often resulting in a loss of productivity and engagement. Working in today’s competitive, fast-paced environment requires a broad foundation of leadership, communication, and people skills. The ability to engage in and facilitate difficult conversations effectively is one of the many challenges faced by many workers today.

This webinar offers a participative environment to demonstrate how practicing Appreciative Inquiry can help you solve problems, address issues, and engage in the important, crucial discussions we try so hard to avoid. By listening to this recording you can learn how to turn challenging conversations with difficult people into a foundation for improved relationships, enhanced morale, and increased productivity.

Designed For:

Individuals in all levels of an organization who wish to take a leadership role in creating and facilitating positive organizational culture and effective relationships are invited to join this webinar.

Learning Outcomes:

  • More mindful of daily conversations that create/maintain organization or community culture.
  • Reflect on the value of intentional conversation.
  • Identify what creates a culture of welcome that supports learning, innovation, and collaboration.
  • Identify types of conversations, including the important difficult conversations that are often avoided.
  • Address difficult conversations using Appreciative Inquiry and reflective practice.
  • Handle conflict and feedback in constructive and generative ways.
Duration: Approximately 1 Hour
Price: $9.99 USD (for webinar recording only)


Cheri Torres, PhD, has more than 30 years experience helping people and organizations expand their capacity for collaboration and excellence. She has worked in the public and private sectors in the US and around the world training trainers and facilitators, facilitating small and large groups, and providing professional development and organizational design consultation.

Cheri’s professional focus is grounded in the field of personal/ collaborative learning. Cheri helps people and organizations shift their workplace practices and design their systems for evolving sustainability. She believes that in today’s world, excellence is a function of learning and innovation and that these are natural outcomes for an appreciative inquiry-based, outcomes-focused organization. She partners with schools and organizations to expand their capacity for multiple ways of knowing, engagement and accountability, thinking together, and acting collaboratively. As a result people change they way they work together and how the organization is designed: a collaborative learning community evolves marked by open and positive relationships and the alignment of social and technical systems.