Last Updated: 09/19/2019
Company of Experts, Inc./Center for Appreciative Inquiry is dedicated to providing informative and useful information about its products and services through online, mobile, and other software and related systems and platforms, as well as any in-person, telephone, or other offline locations or through other aspects of Company of Experts’ business (collectively, the “System”), including, without limitation, on and through the website located at www.centerforappreciativeinquiry.net, and/or other portions of the System designated by Company of Experts from time to time. As a part of the operation of the System, Company of Experts gathers certain data about users.
What personal information do we collect from the people that visit our website or app?
As you navigate any part of the System, you will find that there are several online forms or other locations which you can use to request information regarding a specific product or service. In order for Company of Experts to effectively enable the System and allow access to certain content or otherwise facilitate Company of Experts’ business Company of Experts does collect and use certain data. Two types of data are collected: (a) personal data, such as names, company names, postal addresses, e-mail addresses, telephone numbers, occupation, dates of birth, age, gender, financial information, credit card information, bank account information, social security information, product and/or service preferences, photographs, and comments that can be used to uniquely identify or contact a single person (“Personal Data”); and (b) non-personal aggregate or traffic data, such as your IP address, which web pages or portions of the System you are visiting, the order in which the areas are visited, unique device identifier, time zone, which hyperlinks or functions are being “clicked”, how many users are visiting or accessing the System, vehicles sites viewed, domain server, location-based or real-time geographic location information, type of computer or device, and type of web browser (“Traffic Data” and together with Personal Data, the “Collected Data”).
When do we collect information?
We collect information from you when you register on our System, submit authentication credentials, place an order, make a reservation, subscribe to a newsletter, respond to a survey, fill out a form, enter information through our System, provide us with feedback on our products or services, browse our website, use certain website features, or otherwise provide us information.
Personal Data is gathered when users provide or authorize Personal Data to or through the System, for example, when requesting information, participating in an online survey, inputting content into the System, verifying user credentials, purchasing products or services, allowing access to social media networks, or utilizing any other Company of Experts product or service through the System. Personal Data is also gathered about others when users share content with family, friends, or other contacts, without limitation, the name, email address, phone number, and mailing address.
Traffic Data is tracked and gathered when you and other users visit or access the System. While gathering Traffic Data may not collect Personal Data, it may provide information on the geographical location from which users access the System. Traffic Data generally does not identify individual users. Instead, the Traffic Data identifies System users as a whole, including demographic information, preferences in content and advertising, quality of service, and web and application traffic patterns.
How do we use information?
We may use the information we collect from you in the following ways:
- To authenticate you as an authorized website user.
- To administer and support the products and services you are entitled to receive from us.
- To process your requested product or service.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To quickly process your transactions.
- To analyze ratings and reviews of services or products.
- To follow up after correspondence (live chat, email, phone inquiries).
- To manage our website and diagnose technical problems.
Company of Experts may, in Company of Experts’ sole and absolute discretion, release and disclose the Collected Data to affiliated or contracted persons, associations, or other entities of whatsoever nature, including, without limitation, strategic alliances and advertising affiliated persons and/or entities (the “Related Parties”) or to any law enforcement agency, court, or other governmental authority to: (a) help Company of Experts respond to your requests for information, goods or services and/or otherwise fulfill a user’s lawful request; (b) respond or otherwise comply with subpoenas, court orders, or other edicts of the law or legal process; (c) protect and defend Company of Experts’ rights and property; or (d) to protect the personal safety of Company of Experts’ users, Company of Experts’ employees, or the public.
For instance, Company of Experts may use your Personal Data to: (1) send you information about Company of Experts and its products, updates, services, important notices, special offers, and/or upcoming promotions; (2) send you information about the Related Party’s products and services; (3) conduct surveys about your opinion of Company of Experts, its staff, performance, products and services or the System; (4) verify your qualifications for certain promotions, special offers, products and services; (5) bill you for any products and services purchased through the System via a credit card, electronic, or other payment; and (6) customize, improve, and/or tailor your experience on the System by displaying content that Company of Experts thinks you might be interested in according to your preferences.
Company of Experts may, in Company of Experts’ sole and absolute discretion, release and disclose the Collected Data to any persons, associations, or other entities of whatsoever nature not affiliated with Company of Experts (the “Non-Affiliates”) for the purpose of facilitating your instructions, requests and/or registrations for products or services provided by Company of Experts or the Non-Affiliates (including, without limitation, customer support, information technology support, credit card or other electronic payment processing and personal profile services) when the transfer of such Collected Data is necessary to provide you with such products or services. By selecting, instructing, requesting, reserving and/or registering for such products or services from Company of Experts or the Non-Affiliates on or through the System, you consent to the release of your Collected Data to the Non-Affiliates. Company of Experts shall use reasonable efforts to provide the Non-Affiliates access only to the Personal Data necessary to assist in responding to your instructions, requests, and/or registrations for such products or services and cause such Non-Affiliates to use your Personal Data for these limited purposes.
Company of Experts may also disclose, release, transfer, sell, or otherwise convey any Collected Data to prospective or actual buyers, sellers or persons and/or entities related to such actions by Company of Experts, including, without limitation, Company of Experts may transfer information about you if Company of Experts is acquired by or merge with, or otherwise sell any portion of Company of Experts’ assets or equity to any other company.
You consent to any and all such conveyances of the Collected Data regardless of your location and your consent includes any and all such conveyances outside of your location, including, without limitation, in the United States and in other countries and territories.
How do we protect information?
Company of Experts has implemented security measures to help protect the Personal Data. For example:
- Company of Experts stores Personal Data on servers that are in one or more physical locations that are monitored and accessible by a limited authorized set of individuals.
- Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
- We use regular Malware Scanning.
- Personal Data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.
- We use industry-standard security technology and efforts to safeguard information, such as firewalls, and all sensitive/credit information is encrypted via Secure Socket Layer (SSL) technology.
- We implement a variety of security measures when a user enters, submits, or accesses information to maintain the safety of Personal Data.
- All credit card transactions are processed through a gateway provider and are not stored or processed on our servers.
Although Company of Experts has implemented such security measures to help protect the Personal Data, the Personal Data may still be accessed, altered, disclosed and/or otherwise used in an unauthorized manner and as such, Company of Experts cannot guarantee the security of your Personal Data from unauthorized access, alteration, disclosure and/or other impermissible uses and Company of Experts is not responsible for such unauthorized access or other impermissible uses.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.
- To administer and support the products and services you are entitled to receive from us.
- Identify you as a unique user.
- Help remember and process the items in the shopping cart.
- Understand and save your preferences for future visits.
- Improve our services.
- Diagnose, track, and monitor site activity.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, you may be unable to access some parts of the System or some parts of the System may not work properly.
While on the System, you may receive cookies from third party advertisers or promotional entities. These cookies are outside the control of Company of Experts, are not subject to the Policy, and Company of Experts is not responsible for such third-party cookies.
We may implement the following:
Company of Experts, along with third-party vendors such as Google may use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website. In the event we use any Google Analytics cookies, users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
We do not sell, trade, or otherwise transfer to outside parties your Personal Data unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Measures to Safeguard Children:
Company of Experts’ products and services are not directed or intended for the use of children or users under the age of 18. Company of Experts encourages parents and guardians to spend time with their children online and to be fully familiar with the websites and other software visited by their children. At various places on the System, Company of Experts may ask users whether they are 18 years of age or older or of proper legal age. Company of Experts relies on users to be truthful in responding to these questions. Company of Experts does not knowingly collect or maintain personal information from children under 13 years of age. If Company of Experts learns that personal information of a child under 13 years of age has been collected, Company of Experts will take steps to delete the information as soon as possible. If you are under 18 years of age or the proper legal age, you are not allowed to use or access the System at any time or in any manner and any such use is unauthorized.
Except where required in accordance with law, law enforcement agency, court, or other governmental authority, Company of Experts does not intentionally solicit Personal Data from individuals under 18 years of age. A parent or guardian whose child provided Personal Data to Company of Experts without the parent’s or guardian’s consent should immediately notify Company of Experts of such disclosure in writing to the contact provided below. Company of Experts, upon receipt of such written notice, shall take reasonable measures to remove such disclosed information from Company of Experts’ database and/or notify the appropriate authority.
Under certain circumstances, you have the rights under data protection laws in relation to your Personal Data. These include the right to:
- Request access to your Personal Data.
- Request correction of your Personal Data.
- Request erasure of your Personal Data.
- Object to processing of your Personal Data.
- Request restriction of processing your Personal Data.
- Request transfer of your Personal Data.
- Right to withdraw consent.
If you wish to exercise any of the rights set out above, please email us at email@example.com. We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask for further information in relation to your request to speed up our response.
From time to time, you may receive periodic mailings, telephone calls or e-mails from Company of Experts with news or other information on Company of Experts’ products and/or services. If at any time you wish to stop receiving emails or mailings from Company of Experts please send us an email to firstname.lastname@example.org with the phrase “Privacy Opt-out: Company of Experts Mailings” in the subject line, or write to us at email@example.com and we will remove you from Company of Experts’ mailing list. Alternatively, for e-mail communications, you may opt out of receiving such communications by following the unsubscribe instructions set forth at the bottom of most e-mail messages from Company of Experts.
In the event that Company of Experts wishes to transfer or release your Personal Data to a third person in a manner not set forth in this Policy, Company of Experts shall inform you prior to such transfer or release and provide you with the ability to opt out of such transfer or release of Personal Data. Please contact Company of Experts at firstname.lastname@example.org if you have any questions as to how to opt out of any specific disclosures, or any marketing or other programs.
Retention and Storage of Your Information
We will retain your information in our systems in accordance with our document management, retention and destruction policy and applicable laws. This period of retention may extend beyond the end of your use of the System, and/or your entitlement to use any of our products and services, however, any such period of retention will be related to the period of time retention is reasonably necessary for us to have sufficient information to respond to any issues that may arise later, and to comply with regulatory entities (i.e. Internal Revenue Service, etc.). For example: We may need to retain certain information to comply with accounting practices, to prevent fraudulent activity, to limit liability, etc.
Changes to this Policy
Company of Experts reserves the right to change or modify this Policy, including, without limitation, to reflect company and user feedback or changes in applicable law. Please revisit this Policy from time to time for changes and updates. If Company of Experts refuses access to you, Company of Experts may provide you with the reasons for such refusal upon request; provided, however, that Company of Experts reserves the right to refuse to give a reason for such refusal, including, without limitation, where such information contains references to other individuals, such information cannot be disclosed for legal, security or commercial reasons, or the information is subject to attorney-client or litigation privilege. Your continued use of the System constitutes your consent to any and all such changes.
This Policy, the System, and any claim associated with, related to, or arising from the Policy and/or System are governed by the law of the State of Nevada within the United States. Any claim associated with, relating to or arising from this Policy or the System shall be brought in a federal or state court in the County of Clark, State of Nevada within one year after the claim arises. You hereby affirm your consent to the sole and exclusive jurisdiction of the courts located in the County of Clark, State of Nevada as the most convenient and appropriate forum for the resolution of disputes concerning this Policy or System. The System is controlled, operated and administered entirely within the United States. Use of the System from locations outside the United States where these practices are illegal or violate any law is prohibited.
System Provided “As Is” and Other Disclaimers
YOU AGREE THAT THE SYSTEM AND ALL COMPANY OF EXPERTS PRODUCTS AND SERVICES ARE PROVIDED “AS IS.” COMPANY OF EXPERTS MAKES NO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED AND DISCLAIMS ANY AND ALL WARRANTIES, CONDITIONS OR REPRESENTATIONS, WHETHER OR NOT IMPLIED, ORAL OR WRITTEN, WITH RESPECT TO THE COMPANY OF EXPERTS’ SERVICES, COMPANY OF EXPERTS PRODUCTS, SYSTEM, OR ANY OF THE TRANSACTIONS REASONABLY CONTEMPLATED BY THE PARTIES PURSUANT TO THIS AGREEMENT INCLUDING, WITHOUT LIMITATION, ANY AND ALL IMPLIED WARRANTIES OR CONDITIONS OF TITLE, NON INFRINGEMENT, MERCHANTABILITY, FITNESS OR SUITABILITY FOR ANY PURPOSE (WHETHER OR NOT COMPANY OF EXPERTS KNOWS, HAS REASON TO KNOW, HAS BEEN ADVISED OR IS OTHERWISE, IN FACT, AWARE OF ANY SUCH PURPOSE), WHETHER ALLEGED TO ARISE BY LAW, BY REASON OF CUSTOMER USAGE IN THE TRADE OR BY COURSE OF DEALING.
COMPANY OF EXPERTS AND COMPANY OF EXPERTS REPRESENTATIVES SHALL NOT BE LIABLE TO YOU (OR TO ANY PERSON CLAIMING ANY RIGHT, TITLE OR INTEREST DERIVED FROM OR AS SUCCESSOR TO YOUR RIGHT, TITLE AND INTEREST) WHETHER IN TORT (INCLUDING NEGLIGENCE), CONTRACT OR OTHER LEGAL THEORY FOR INCIDENTAL, INDIRECT, CONSEQUENTIAL OR SPECIAL DAMAGES OF ANY KIND INCLUDING, WITHOUT LIMITATION, LOST REVENUES OR PROFITS, LOSS OF BUSINESS, LOSS OR CORRUPTION OF CONTENT, INTERRUPTION OR COMPUTER FAILURE ARISING OUT OF THIS AGREEMENT, IRRESPECTIVE OF WHETHER THE PARTIES HAVE ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES.