Frequently Asked Questions

Webinars

  • You will receive an email confirming your registration in the webinar(s). Prior to the webinar you will receive an email that contains a welcome letter, webinar handouts (if applicable),  and your webinar(s) login and password information.

  • All programs – face 2 face, online, webinar, and hybrid (referred to as training in this refund policy) All fees are due upon registration.  Your full participation is very important to us and we know that from time to time, your plans to attend one of our workshops or programs may change.  Our refund policy reflects our interest in your continued growth and learning journey as well as our planning needs and expenses incurred based on your enrollment. For more information about our Refund Policy, please click here.

  • Company of Experts does not sell nor share information gathered at its Web Site to any third party outside of the provider network to which it belongs. By using this Site, or by joining our e-mail distribution list, you are not identifying nor disclosing your affiliation with us, our partners, or anyone. For more information about our Privacy Policy, click here.

  • PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. To read the complete list of Company of Experts’ terms and conditions, please click here.

  • If you pay for a event and it is canceled prior to the start of the webinar or training, you will automatically be registered in the next webinar or training with the same title; or you may apply your funds towards another workshop or webinar that we offer. However, if you request a refund, we will deduct a fee to cover the registration and credit card handling fees. If you paid your registration and are unable to attend the specific workshop, we will make every attempt to accommodate you in another workshop based on space availability.

  • Everything you need for the webinar will typically be included in the listed event price. If other materials are important to the learning outcomes for this webinar, you will have that information prior to registration. You don’t need to purchase any special software to participate in the webinar. Once you have  completed registration, you will receive your login and password information.

  • Our attention to your needs has kept us in this business for over twenty years. We want to hear from you, call (702) 228-4699 or email Kathy@companyofexperts.net.  At the time of registration, you will be provided information with contact information for content, schedule, technical or other questions related to the specific webinar that you are enrolled in.

  • • A separate telephone line for the audio or a sound card and speakers.
    • JavaScript and cookies need to be enabled.
    • A 56Kbps Internet connection or better.
    • Windows Users – Internet Explorer 6/7, Firefox 2, Mozilla 1.7+, Netscape 8.1 or higher.
    • Mac Users – Firefox 2, Safari 3.0 (Mac OS 10.4,10.5), Safari 2.0 (Mac OS 10.4) Safari 1.3 (Mac OS 10.3).
    • Linux Users – Firefox 2, Mozilla 1.7 or higher.

    NOTE: The WebEx plug-in will not install if your browser has high security settings or you do not have administrative rights on your PC

    You may test your system prior to the scheduled webinar by joining a test meeting. To test your system compatibility, please click here.

  • Yes you have the option to test your system to see if it is ready to attend a webinar. To test your system, please try joining a test meeting at: http://www.webex.com/lp/jointest/

  • Yes you need a login to participate in the webinar. In order to receive a login for the webinar, you must register and pay for the event in full. After the event is paid in full, you will be emailed the login and password information to the webinar. On the day of the event, follow these steps:

    • Click on the event link from your reminder email.
    • Enter your name, email address, and password.
    • Click the Join button.
    • Follow the instructions in the dialog box to join teleconference / audio.
  • All events start on time. Please join at least 10 minutes prior to the start time, so you don’t miss any of the presentation.

  • The Join Now button will be active once the host starts the event. (Approximately 10 min before start time).

  • You should disable all pop-up blockers – even those included with any Internet browser toolbars you have installed on your computer. Once you’ve disabled your pop-up blockers, try joining the event again. Before you get into the event, you will see a page on your screen with “One Moment Please…”. Do not close that page or refresh your browser when that screen is present.

  • Please set your screen resolution to 1024 x 768 pixels.

Referral Program

  • When the person you refer registers for a webinar, workshop, or training, you are eligible to receive “Referral Bonus Points“. The amount of bonus points earned is equal to 10% of the event price.  The bonus points you earn can be applied toward any event of your choice. For example, refer a friend who then registers for an AIFT at $1,100 – you will receive a credit for $110 dollars that can be applied to any event held by the Company of Experts or any of its affiliate companies.

  • There are two ways that you can refer a friend:

    1. Send an email to Kathy to inform them that you will be referring people to a training, webinar, or workshop. Be sure to include the full name(s) of the people you are referring in your email.
    2. Upon checkout, registrants are allotted a space where they can enter in the name of the person that referred them. Remind the person you are referring to insert your name in the provided space so that you may receive your well-deserved referral points!
  • You may only refer individuals with whom you have a pre-existing personal or business relationship. You may not refer names obtained from group email addresses, email mailing lists, or yourself.

  • No, at this time there are no restrictions on the number of referral bonus points you can earn.

  • There are a few reasons why you may not have received your referral bonus points.

    1. The individual you referred may have forgotten to enter your name during checkout.
    2. The payment status of the individual you referred may still be pending. Once registration is paid in full, you will receive an email containing the amount of referral points earned to date.
    3. The email you sent to inform the company of the individuals you were referring may have been marked as spam. Please resend the email. Remember to include the name(s) of the individuals you will be referring in your email. If you do not hear from us within two business days, please call our office at (702) 228-4699.
  • You may use your bonus points at any time.

  • If you found an event that you would like to attend and would like to redeem your bonus points, please call our office at (702) 228-4699. We will register you for the event of your choice over the phone. After you have registered for an event using your bonus points, you will receive a confirmation email confirming the event you are registered for as well as the current balance of your referral bonus points.

  • Yes, you may apply your referral bonus points as partial payment towards an event of your choosing.  It is your responsibility to pay the remaining balance. Please remember that all fees are due upon registering. To redeem your referral bonus points, please call the office at (702) 228-4699.

  • No, at this time there are no expiration dates for your referral bonus points.

  • No, your referral points are non-refundable and cannot be transferred to another party. Please note that referral points are not exchangeable for cash under any circumstances.

Registration

    • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
    • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
    • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
    • Like many websites, our registration software provider uses “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how they are used.
  • We may use the information we collect from you when you register enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

    • To personalize your site experience and to allow us to deliver the type of content and service offerings in which you are most interested.
    • To allow us to better service you in responding to your customer service requests.
    • To quickly process your transactions.
    • To administer a contest, promotion, survey or other site feature.
    • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
  • We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

  • Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

    We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

    You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

  • We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include Company of Experts®, Inc.. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

    However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

    How can you opt-out, remove or modify information you have provided to us?
    To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production.

    To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Appreciative Inquiry Glossary

  • The Appreciative Inquiry cycle: Definition, Discovery, Dream, Design, Destiny/Delivery (Cooperrider and Srivasta)

  • An organization development term that, traditionally, describes a process used to diagnose what’s working and what’s not working in an organization or group. In Appreciative Inquiry, action research focuses on what’s working and co-creating more of that.

  • A theory of human systems change developed by David Cooperrider and others at Case Western University in the mid-1980’s. Cooperrider first used the term in a footnote in a report he made to the Cleveland Clinic.

  • A three-to-four day Appreciative Inquiry that seeks to gather the whole system (all stakeholders, or representatives of all stakeholders) in one room to collectively go through all five generic processes (Definition, Discovery, Dream, Design, and Destiny/Delivery); can involve hundreds of thousands of participants; typically used in Large Systems Change effort.

  • An interview, usually paired, that uncovers what gives life to an organization, department, group or relationship when it is at its best.

  • An organizational culture that fosters and develops four competencies to create an appreciative learning system: affirmative, expansive, generative, and collaborative competencies (Barrett & Peterson).

  • A unique perspective of the organizational world that views organizations, like life itself, as mysteries to be appreciated and embraced.

  • Co-created intended actions that grow out of an Appreciative Inquiry designed to actualize the provocative propositions.

  • A view of reality that recognizes more possibilities than “either/or”

  • A way of organizing; a term coined by Dee Hock of Visa USA and Visa International that describes a system that is functioning on the edge of chaos with enough order to give it a pattern.

  • According to Margaret Wheatley, an essential process by which natural systems, including organizations, renew and revitalize themselves.

  • A term used to describe a collaborative construction of the organization’s future state. It is developed out of social construction theory, which states that human systems create their social reality by the words they speak, i.e., words create worlds.

  • During an Appreciative Inquiry, individuals are asked to make a commitment (an action that can easily be taken by an individual, without a commitment from others), offers (a “gift,” for instance, access to a resource that he or she controls), and requests (what one person or group needs from another person or group) in order to realize the provocative proposition.

  • Complexity science is not a single theory; rather it encompasses more than one theoretical framework and is highly interdisciplinary, seeking the answers to some fundamental questions about living, adaptable, changeable systems.

  • The traditional problem-solving approach to change.

  • The first D of an Appreciative Inquiry, during which the overall focus of an inquiry is determined, i.e., a positive topic that is important to the organization or group.

  • The fourth D of an Appreciative Inquiry, during which people innovate and improvise ways to create their preferred future.

  • Also known as social architecture or socio-technical architecture; those aspects of the organization that need to be re-Designed in order for the Dreams or Provocative Propositions to be realized: e.g., attitudes, processes, and/or structures.

  • The fifth D of an Appreciative Inquiry, during which people innovate and improvise ways to create the preferred future by continuously improvising and building AI competencies into the culture. It also includes noticing and celebrating successes that are moving the system toward the preferred future the organization or group co-created.

  • The second D of an Appreciative Inquiry; a two-part phase that includes inquiring into exceptionally positive moments, and sharing the stories and identifying life-giving forces.

  • The third D of an Appreciative Inquiry, during which people create shared images of a preferred future; typically involves a visual image and a word image.

  • A view of reality that limits the possibilities to two ways of seeing it, as contrasted to “both/and” or “multiple/and” views.

  • The topics we choose to study or inquire into and the questions we ask determine the events and answers we find.

  • Choose the positive as the focus of inquiry; inquire into exceptionally positive moments; share the stories and identify life-giving forces; create shared images of a preferred future; and innovate and improvise ways to create that future (Mohr & Watkins, 2002).

  • When successful, AI generates spontaneous, unsupervised, individual, group and organizational action toward a better future. My research suggests that when AI is transformational it has both these qualities: it leads to new ideas, and it leads people to choose new actions (Bushe).

  • A framework that can be used in the Design phase of AI to identify stakeholders and design elements relevant to a particular macro Provocative Proposition; it also can be used to identify design elements for which micro Provocative Propositions can be developed (Mohr & Watkins, 2003).

  • Standard approaches to change in which attempts are made to implement centrally or consensually agreed upon targets and plans.

  • Approaches to change that are self-organizing and flow from new ideas rather than implementation of centrally or consensually agreed upon targets and plans.

  • The set of questions developed around a positive topic or topics that is used to conduct an appreciative interview, most desirably face to face and paired.

  • An organization, a community, or any human system made up of an entire organization, or community; it can involve hundreds or thousands of people.

  • Those elements or experiences within the organization’s past and/or present that represent the organization’s strengths when it is operating at its very best. A life-giving force could be a single moment in time, such as a particular customer transaction, or it could be large in scope. It can be any aspect that contributes to the organization’s highest points and most valued experiences or characteristics.

  • A way of being organized; self-generating networks of communications such as the Internet; according to Fritjof Capra, a human organization will be a living system only if it is organized as a network or contains smaller networks within its boundaries.

  • Includes quantum physics, chaos theory, self-organizing systems, and complexity theory.

  • A way of bringing about change in an organization that relies on action research.

  • The generally accepted perspective of a particular discipline, theory or mindset at a given time.

  • This is what makes up the best of an organization and its people; often a hidden and underutilized core of strengths.

  • An Appreciative Inquiry theory that posits that the more positive and hopeful the image of the future, the more positive the present day action.

  • Positive psychology revisits “the average person,” with an interest in finding out what works, what’s right, and what’s improving.  It asks, “What is the nature of the effectively functioning human being, successfully applying evolved adaptations and learned skills?  And, how do we explain the fact that, despite all the difficulties, the majority of people manage to live lives of dignity and purpose?” Kennon M. Sheldon, University of Missouri, and Laura King, Southern Methodist University, 2001.

  • Statements that bridge the best of “what is” with the organization’s vision of “what might be.” It becomes the written articulation of the organization’s desired future that is written in the present tense to guide the planning and operations in the future. Also known as possibility propositions, possibility statements, or vision statements, they create a positive image or images of the ideal organization.

  • To take an issue or problem or gap (what we want less of) and re-frame it into a positive topic (what we want more of) for inquiry; an essential skill in Appreciative Inquiry.

  • Addresses the design elements critical to an organization to support the positive core. The first step in the Design phase is to identify this architecture.

  • The notion that words create worlds, that reality as we know it is a subjective vs. objective state; it is socially constructed, through language, conversation, and story-telling.

  • In organizational development is an approach to complex organizational work design that recognizes the interaction between people and technology in workplaces. The term also refers to the interaction between society’s complex infrastructures and human behavior.

  • A sub-group within a human system, such as a department or work group, or a relatively small organization.

  • A strengths-based approach to strategic planning that allows an organization to plan for and create its future through collaboration, shared understanding, and a commitment to action. SOAR stands for Strengths, Opportunities, Aspirations, and Results as an alternative to the traditional SWOT strategic planning.

  • The people who hold a stake in what happens in the organization; the people who need to be involved and/or represented in an inquiry.

  • An approach that focuses on the strengths, successes, core competencies, assets, etc. of a human system in order to create more of them.

  • The patterns, high points, life-giving forces brought forward during appreciative interviews. They are used to develop provocative propositions.

  • Changes in the identity of a system and qualitative changes in the state of being of that system. According to the research of Gervase R. Bushe and Aniq Khamisa, examples of organizations that have been transformed through Appreciative Inquiry include: Avon of Mexico, Cleveland Clinic, GTE (now Verizon), Hunter Douglas, Loghorn Western, Southview West Agency, and United Religions. In all seven of these cases, the Destiny/Delivery phase focused on “improvisation” rather than “implementation” which resulted in new ideas and knowledge and a generative metaphor that transformed the accepted beliefs of system members.

  • Having the power or tendency to transform. To change a system in nature, disposition, heart, character, or the like; to convert. Appreciative Inquiry can transform an organization or group or community, especially when it supports self-organized improvisation, rather than standard implementation.

  • A thing or idea perceived vividly in the imagination; a clear mental picture of a result you want to create; a compelling image. It answers the question: what would it look like if our organization or group were ideal or always at our best? According to Margaret Wheatley, we need to embrace vision as the invisible field that can enable us to recreate our workplaces, and our worlds.

  • A term used to refer to the ultimate goal of Appreciative Inquiry to transform an entire organization at one time; all stakeholders are involved in the change effort or, if that is not feasible, representatives of all stakeholders involved in the change effort.