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I am registered for the event but am unable to join. What do I do?

You should disable all pop-up blockers – even those included with any Internet browser toolbars you have installed on your computer. Once you’ve disabled your pop-up blockers, try joining the event again. Before you get into the event, you will see a page on your screen with “One Moment Please…”. Do not close that page or refresh your browser when that screen is present.

Do I need a login to attend a webinar?

Yes you need a login to participate in the webinar. In order to receive a login for the webinar, you must register and pay for the event in full. After the event is paid in full, you will be emailed the login and password information to the webinar. On the day of the event, follow these steps:

  • Click on the event link from your reminder email.
  • Enter your name, email address, and password.
  • Click the Join button.
  • Follow the instructions in the dialog box to join teleconference / audio.

What are the system requirements to participate in a webinar?

• A separate telephone line for the audio or a sound card and speakers.
• JavaScript and cookies need to be enabled.
• A 56Kbps Internet connection or better.
• Windows Users – Internet Explorer 6/7, Firefox 2, Mozilla 1.7+, Netscape 8.1 or higher.
• Mac Users – Firefox 2, Safari 3.0 (Mac OS 10.4,10.5), Safari 2.0 (Mac OS 10.4) Safari 1.3 (Mac OS 10.3).
• Linux Users – Firefox 2, Mozilla 1.7 or higher.

NOTE: The WebEx plug-in will not install if your browser has high security settings or you do not have administrative rights on your PC

You may test your system prior to the scheduled webinar by joining a test meeting. To test your system compatibility, please click here.

Do I need to purchase anything prior to the webinar?

Everything you need for the webinar will typically be included in the listed event price. If other materials are important to the learning outcomes for this webinar, you will have that information prior to registration. You don’t need to purchase any special software to participate in the webinar. Once you have  completed registration, you will receive your login and password information.

What is your policy for withdrawing from a webinar?

If you pay for a event and it is canceled prior to the start of the webinar or training, you will automatically be registered in the next webinar or training with the same title; or you may apply your funds towards another workshop or webinar that we offer. However, if you request a refund, we will deduct a fee to cover the registration and credit card handling fees. If you paid your registration and are unable to attend the specific workshop, we will make every attempt to accommodate you in another workshop based on space availability.