If Feedback is a Soft Skill, then Why is it so Hard?

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October 28, 2020 @ 12:00 pm - October 30, 2020 @ 2:00 pm EDT - Virtual Event

Event Date & Time:

Day 1: Wednesday, October 28, 2020 from 9:00-11:00am Pacific Time / 12:00-2:00pm Eastern Time
Day 2: Friday, October 30, 2020 from 9:00-11:00am Pacific Time / 12:00-2:00pm Eastern Time

Please note: These virtual sessions will be recorded and saved for participants who are unable to attend these scheduled events. A link to this recording will be provided so that participants can view/listen to the recording at a time that works best for them.

Event Description:

In 1990, Peter Senge first used the term ‘learning organization.’ Since then, his concept has become an integral aspect for organization design; however, leaders continue to struggle with the soft skills vital for learning. One of these skills is giving and receiving feedback. In this 4-hour online course, you will play with the concept of what it means to be an organization, challenging ordinary ways of thinking about structure and design. You’ll explore what it means to adopt a growth mindset in the context of human organizing and natural systems. And you will experience giving and receiving feedback and feedforward from a new paradigm.

The foundation for this course draws upon cutting edge thinking in organization design and development, Appreciative Inquiry, neuroscience, and positive psychology. Discover how some of the most innovative organizations have made the transition to being a learning organization. This course is about transforming self, others, and organizations, focusing specifically on making the soft skill of feedback a more natural and actionable habit. Join us in developing your skills to enhance your own and others’ capacity and competency to use feedback as an everyday means for learning, growth, and goal achievement.

Designed For:

Leaders and managers in all fields of work.

Method of Delivery:

This live event will be delivered and recorded using Zoom. You can participate in this live event using any device: computer, tablet, or mobile. Please participate using the dial-in method you feel most comfortable with. You will receive the virtual meeting information upon registration.

If you have any questions about this event or have difficulty connecting in Zoom, please contact Cheri Torres at cheri@conversationsworthhaving.today.

Event is Offered in Collaboration with:


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AI Practitioners

Toni Racco Benner partners with individuals and organizations to significantly up their engagement, learning, teaming, coaching, leadership and performance. Her experiential training and coaching programs spark, inspire, motivate and empower. She also teaches Lean and Leadership courses with the University of Michigan COE Division of Nexus.

Clients have shared that “Toni’s approach was an introduction into a new world of how to communicate to get engagement that will lead to results.” and “She has a great way to combine classroom learning with self-learning. I not only learned lean processes, but I also learned a lot about becoming a better leader and become a better me. I truly appreciate her!”

As a lifelong learner, Toni is currently a doctoral student in the Organizational Development and Change program at Bowling Green State University. She has earned her Master of Science in Positive Organization Development & Change at Weatherhead School of Management, Case Western Reserve University and her Bachelor of Science in Electrical Engineering from Youngstown State University.

Cheri Torres, Ph.D. As Lead Catalyst, Cheri partners with people to catalyze positive change in workplaces and communities. The two simple practices she introduces give leaders and teams the power to strengthen relationships, expand possibilities, and increase productivity and engagement through everyday conversation. These practices are grounded in neuroscience, positive psychology, and Appreciative Inquiry, one of the most widely used approaches for systems change. She’s worked with thousands of leaders and teams around the world to support high performance, engagement, and organizational success.

She’s written numerous books and articles; her most recent book is a Berrett Koehler bestseller, Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement. She’s been featured in leading media sources including Fast Company, Forbes, HR Magazine, SmartBrief, Training Industry, and Training Magazine. Her keynote presentations reach a broad range of people, including HR Directors (e.g., HRDSummit UK), organization development practitioners (e.g., OD Network), women leaders (e.g., WomanUp), youth prevention specialists (e.g., MTC-Europe), educators (e.g., the Danish Learning Festival), and individual social profit organizations and corporations. A perpetual learner, she’s accumulated a Ph.D. in Collaborative Learning, an MBA., Masters in Transpersonal Psychology, and Level II certification in Spiral Dynamics Integral.


Melissa Robaina – Center for Appreciative Inquiry
View Organizer Website


Virtual Event