Healthcare Professionals and First Responders: Transform Your Capacity to Respond in the Midst of COVID-19

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April 27, 2020 @ 12:15 pm - 12:45 pm EDT - 30 minute virtual event


Live Stream: Conversations Worth Having: Practical Applications for Healthcare Professionals in the Midst of COVID-19.
Date: Monday, April 27, 2020
Time: 12:15-12:45pm Eastern Time

Please note: This live streaming event is an opportunity to practice generative questions and positive framing on current issues and concerns people in the healthcare and first responder arenas are facing. If possible, please be sure to view the three short interviews with Dr. Elizabeth Warner and download the toolkit and materials prior to event. Links to these videos and materials can be found below.

This virtual session will be recorded and saved for participants who are unable to attend this scheduled event. A link to this recording will be provided so that participants can view/listen to the recording at a time that works best for them.


Step into your capacity to remain resilient, healthy, creative, and engaged in the midst of COVID-19

A Resilient Mindset. As healthcare professionals, our relationships with patients and their families form the foundation for healing and wellness. At this moment in time, our ability to care and connect is challenged by the Coronavirus crisis, the difficulties presented by a lack of resources, first responders, and healthcare providers coupled with the fears associated with the pandemic.

Being on the frontline of COVID-19 is influencing our ability to respond with continued care, compassion, and connection and may well impede our ability to be creative and make the best decisions. In this time of crisis, resiliency, wellbeing, and the ability to stay creatively engaged is absolutely essential.

This series of free videos and live practical application call are grounded in Appreciative Inquiry. Appreciative Inquiry is one of the most effective and widely used approaches for building resiliency and it can dramatically improve the outcomes of your situations. It will empower participants to choose a resilient mindset and use two simple practices to support connection, creativity, and positivity in the midst of COVID-19. These two practices allow us to foster conversations worth having anytime, anywhere, and in any situation.


You will walk away prepared to:

  • Interrupt and shift your mindset to foster resilience and positivity;
  • Fuel productive and meaningful engagement;
  • Communicate effectively with patients, families, and colleagues;
  • Ask questions that communicate care and deepen connection; and
  • Frame complex problems to inspire creativity and innovative solutions.


We invite you to watch four short videos/audios prior to the live, streaming event where you will have the opportunity to apply the two practices to your own concerns. In this video series, Dr. Elizabeth Warner shares how she incorporates the two practices from Conversations Worth Having into her daily work.

  • Video 1: From Stressed Out Crazy to Possibility (13 min).  An interview with Dr. Elizabeth Warner, physician and leader, who applies the two Conversations Worth Having practices in her work. She shares stories of asking generative questions to shift negativity, frustration, and anxiety making way for connection and resilience with herself and her staff.
  • Video 2: From Scarcity to Abundance (9 min). An interview with Dr. Elizabeth Warner, physician and leader, who applies the two Conversations Worth Having practices in her work. She talks about the importance of shifting the frame around scare resources and shares stories of surprising innovation simply from flipping the frame and asking generative questions.
  • Video 3: From Blame to Discovery: Flipping the Frame (9 min), An interview with Dr. Elizabeth Warner, physician and leader, who applies the two Conversations Worth Having practices in her work. She shares a story of using generative questions to challenge assumptions around a critical conversation and how to frame that conversations for collaborative outcomes, resulting in a surprising outcome for her!
  • Video 4: Conversations Worth Having: An Overview for Healthcare Professionals in the Midst of COVID19 (13 min). Our conversations—with ourselves and one another—influence our health, wellbeing, and success. This introduction to Conversations Worth Having spotlights the neurophysiology behind our words and introduces healthcare professionals to two simple practices, generative questions and positive framing, to create conversations that support resilience, wellbeing, and creativity.

To help you prepare for the live call on April 27, we also encourage you to download your free conversational toolkit and the Preface and Introduction to Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement


This live event will be delivered and recorded using Zoom. You can participate in this live event using any device: computer, tablet, or mobile. Please participate using the dial-in method you feel most comfortable with. You can find the virtual log-in information below:

Meeting ID: 959 2476 2235 / Password: 311765
Join Zoom Meeting:
One tap mobile: +13126266799,,95924762235#,,#,311765# US (Chicago) OR +19292056099,,95924762235#,,#,311765# US (New York)

If you have any questions about this event or have difficulty connecting in Zoom, please contact Cheri Torres at [email protected].


Event Registration

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Registration Includes

Registration includes:

  • Four short videos that demonstrate how one doctor is incorporating the two practices from CWH into her daily practice;
  • Free Downloadable Conversation Toolkit and the Preface and Introduction to Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement;
  • 30-minute live streaming event where you will have the opportunity to practice generative questions and positive framing on current issues and concerns in healthcare; and
  • Access to recorded Zoom session (should you miss this session or wish to revisit content covered).

AI Practitioners

Elizabeth J. Warner, MD FACP CPE received her Medical Doctorate from Michigan State University, College of Human Medicine, with AOA designation, and is board-certified Internal Medicine physician. She has served clinically in ambulatory primary care, post-acute geriatric care, and hospital-based palliative care. She developed her leadership skills as Primary Care Medical Director, and as System Medical Director of Continuous Improvement Support for Bronson Healthcare Group. She served as the internal executive and leader coach and lead trainer for her health system’s management system implementation. In 2017, she founded Warner Well Being, LLC, to accelerate change efforts and to empower learners to embrace lean thinking. Ultimately, to transform medical care into systems which are joyous, sustainable, and effective for all. Dr. Elizabeth Warner has a unique blend of experience, lean knowledge, and curiosity anchored in the professional principles of medicine and the Shingo principles of operational excellence. Through inspirational speaking, authentic coaching, and customized training, she propels individuals and organizations forward on their transformational journeys


Jacqueline (Jackie) Stavros’ passion is working with others to create meaningful results for positive change. She is recognized for her creation of SOAR, a positive approach to strategic thinking, planning, and leading. She is a professor in the College of Business and Information Technology at Lawrence Technological University and Advisor for David L. Cooperrider Center for Appreciative Inquiry. She co-authored many articles and books with two recent books: Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement ( and Thin Book of SOAR: Creating Strategy that Inspires Innovation and Engagement ( She has worked across all sectors, including for-profit, nonprofit, government, and a wide spectrum of industries. She has worked in 25 countries using Appreciative Inquiry (AI) to affect the lives of thousands or people and hundreds of organizations improve capacity to thrive and increase performance. Her work has been featured in Forbes, SmartBrief, Detroit’s Live in the D, dbusiness Magazine, and leadership and training blogs and podcasts. She is a keynote speaker on positive approaches to leadership, strategy, and change. She earned a Doctor of Management in Capacity Building Using an Appreciative Approach: A Relational Process of Building Your Organization’s Future.

Cheri Torres, Ph.D. As Lead Catalyst, Cheri partners with people to catalyze positive change in workplaces and communities. The two simple practices she introduces give leaders and teams the power to strengthen relationships, expand possibilities, and increase productivity and engagement through everyday conversation. These practices are grounded in neuroscience, positive psychology, and Appreciative Inquiry, one of the most widely used approaches for systems change. She’s worked with thousands of leaders and teams around the world to support high performance, engagement, and organizational success.

She’s written numerous books and articles; her most recent book is a Berrett Koehler bestseller, Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement. She’s been featured in leading media sources including Fast Company, Forbes, HR Magazine, SmartBrief, Training Industry, and Training Magazine. Her keynote presentations reach a broad range of people, including HR Directors (e.g., HRDSummit UK), organization development practitioners (e.g., OD Network), women leaders (e.g., WomanUp), youth prevention specialists (e.g., MTC-Europe), educators (e.g., the Danish Learning Festival), and individual social profit organizations and corporations. A perpetual learner, she’s accumulated a Ph.D. in Collaborative Learning, an MBA., Masters in Transpersonal Psychology, and Level II certification in Spiral Dynamics Integral.

Event Cost

This event is FREE for all who wish to participate.


30 minute virtual event


Melissa Robaina – Center for Appreciative Inquiry
View Organizer Website