Module 1: The Power of Conversation – Tuesday, October 5, 2021 @ 9:00-10:15am PT / 12:00-1:15pm ET
Module 2: The Art of Asking Questions – Tuesday, October 12, 2021 @ 9:00-10:15am PT / 12:00-1:15pm ET
Module 3: Intentional Framing – Tuesday, October 19, 2021 @ 9:00-10:15am PT / 12:00-1:15pm ET
Module 4: Step Up to Feedback – Tuesday, October 26, 2021 @ 9:00-10:15am PT / 12:00-1:15pm ET
Please note: ALL virtual sessions will be recorded and saved for participants who are unable to attend a scheduled webinar. Links to the recordings will be provided so that participants can view/listen to the recording at a time that works best for them.
Conversations are at the heart of everything we do. They are key to effective communications, leadership, high performing teams, and strong relationships. We all know that they influence us, but we rarely stop to think about how much they affect our well-being and others as well as the health of our organizations and communities. Our conversations directly influence our present moment and possible futures. Are you engaging in Conversations Worth Having?
Communication. It remains the top issue for organizations, teams, and relationships. Almost everyone struggles with how to effectively communicate when they are frustrated or facing conflict. The effects of poor communication are costly. They show up in organizations as:
• Employee disengagement, malaise, and turnover;
• Dysfunctional teams;
• Poor performance;
• Inability to give and receive critical feedback; and
• Negative attitudes, cliques, and gossip: a culture of “me”.
If you’re dealing with any of these outcomes, the Conversations Worth Having Bootcamp will give you the skills and tools to turn them around. This program is grounded in Appreciative Inquiry, one of the most widely used positive change approaches. Two simple Appreciative Inquiry practices can turn your entire culture around, creating a culture of conversations worth having.
Following this workshop, you will have tools to establish communication practices that will support productivity, engagement, high performance teams, regular feedback, positivity, and a culture of “we.”
You will walk away prepared to:
• Keep your cool when you want to explode!
• Effectively challenge assumptions and preconceptions, including yours.
• Deal with conflict quickly and effectively.
• Fuel productive and meaningful engagement.
• Communicate successfully with people who hold negative attitudes or defensive positions.
• Give and receive critical feedback in ways that promote learning and high performance.
• Ask the kind of questions that deepen understanding, strengthen connections, and inspire possibility.
• Talk with colleagues in ways that invite them to collaborate on projects and strategic outcomes.
• Listen with genuine curiosity.
• Frame any conversation, even one around a highly complex problem, to inspire creative and innovative thinking and solutions.
PURPOSE: Understand the nature of our conversations, how they affect human being and doing, and develop your ability to choose.
• Experience the nature of your conversations and the effects they have on you and others.
• Choose to be intentional with your conversations: stay calm under stress.
• Use mindfulness tools to shift reactionary communication to deliberate conversation.
PURPOSE: Understand the basics of Appreciative Inquiry and improve your ability to ask generative questions to foster effective communication.
• Experience the impact Appreciative Inquiry has on individual and organizational capacity.
• Choose curiosity over knowing and assuming.
• Use generative questions to shift the dynamics of personal and workplace communication problems.
PURPOSE: Use positive framing to intentionally foster effective communication and continue to develop your ability to ask generative questions.
• Experience flipping negative conversations to conversations worth having.
• Use flipping to frame workplace communication issues.
• Develop generative questions to fuel productive and meaningful engagement around workplace challenges.
PURPOSE: Develop the skill and the motivation to routinely seek out feedback and promptly provide effective feedback, even in the most critical of situations.
• Experience and choose to change feedback avoidance patterns.
• Adopt a learning mindset to support openness and interest in regular feedback.
• Use effective feedback strategies with common workplace situations.