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and then building on strengths to make an even better organization. Often miscast as a practice too touchy-feely for the business environment, organizations worldwide have used AI to motivate employees, improve customer service, gain a competitive advantage, foster innovation, and more. AI also can yield quicker results than traditional problem-solving models. This Infoline describes principles of AI, including using positive language and storytelling to cause change; the 4-D model of discovery, dream, design, and destiny; and the HPI-AI model, which enables workplace learning and performance professionals to apply AI in the context of performance. The issue also provides general tips for using AI, a sample appreciative interview, and other helpful tools and information. This Infoline is geared toward anyone who recognizes the limitations of traditional problem-solving approaches and who wants to make significant contributions to his or her organization’s success by capitalizing on strengths.
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